Exenet, a leading provider of IT consulting, integration and outsourcing services for law, alternative investment and wealth management firms, today introduced ProServo Managed Support for Alternative Assets, a fully integrated offering designed to help small to medium-sized asset management firms efficiently and cost-effectively manage their IT.
The all inclusive ProServo suite, provided for a Fixed Monthly Fee, includes managed services, help desk, and on-site support, as well as system benchmarking and predictive analysis to identify IT issues proactively, optimize operations, and ensure maximum system reliability.
"Through this service, EXENET is bringing a world-class managed support to an underserved marketplace, and changing the service paradigm by proactively monitoring IT assets with enterprise class tools and identifying issues before they disrupt business operations. By offering ProServo for a fixed monthly fee, we are able to bring in the much needed predictability to IT operating expenses" said Umit Cinali, CEO of EXENET. "ProServo clients benefit from EXENET's years of experience supporting the most demanding IT environments, and leverage our intellectual property to quickly isolate issues and identify their root causes".
The complete suite of hedge fund services includes remote infrastructure monitoring from EXENET's state-of-the-art Network Operations Center (NOC), a 24/7 Help Desk, as well as on-site support. The NOC provides comprehensive management services for network devices, servers, applications, email and IM compliance assurance, security monitoring, IP telephony, backup assurance and business process monitoring. In addition, ProServo includes support for personal computers, software programs, and handheld devices. ProServo can be combined with EXENET hosting and disaster recovery solution to create secure high-availability operations.
"Small and mid-sized hedge funds have limited IT support capabilities, and can only identify serious IT issues after things are broken, which can often lead to devastating business interruption and unpredictable remediation costs. ProServo offers firms the ability to assess future risks and address those risks proactively, as well as manage day-to-day operations. The offering is unique to EXENET as it combines processes and tttools designed for enterprise clients with best of class services and technologies for hedge funds" says Arup Das, Chief Technology and Strategy Office of EXENET.