Exelon outsources utility bill processing to BancTec
BancTec, a global provider of advanced, high-volume, document and payment processing services and solutions, has signed a five-year business process outsourcing (BPO) agreement with Exelon Corporation, one of the United States' largest electric utilities. Under the agreement, BancTec's Addison, Ill., BPO facility will assume responsibility for remittance processing for Exelon subsidiary ComEd, while a new BancTec operations facility in Philadelphia will assume responsibility for remittance processing for Exelon subsidiary PECO. Together, ComEd and PECO distribute electricity and gas to approximately 6 million customers.
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"Exelon continues to look for opportunities to improve the efficiency of operations and focus on our core business, which is keeping the lights on," said Exelon Senior Vice President and Chief Supply Officer, M. Bridget Reidy. "Working with BancTec will help Exelon meet these objectives and enhance our payment processing capabilities."
"This agreement is a testament to the strong network of facilities and solutions BancTec has developed since establishing our BPO practice," said Jeff Brown, vice president of BancTec's BPO practice in the Americas. "We look forward to working closely with Exelon with the goal of a seamless transition of their remittance processing operations to BancTec."