Unisys, the worldwide technology and solutions company, today announced the successful migration of Nationwide Building Society's cheque processing function. This represents a key milestone in the seven-year business process outsourcing (BPO) engagement that Nationwide awarded to Unisys in December 2007.
Nationwide is the world's largest building society and the U.K.'s second largest savings and mortgage provider.
The implementation of the cheque processing BPO engagement has allowed Nationwide to simplify its business model and to focus on core activities that deliver added customer value, whilst allowing the company to continue to maintain its high level of service to customers.
Following completion of the live migration in December 2008, Unisys is now managing the majority of Nationwide's cheque processing operations through to 2015.
One of the key benefits to come out of the transition is a new online archive for cheques to which staff will have instant access, allowing Nationwide to be more efficient in dealing with payments.
"The migration process was very smooth and there was no disruptive effect on our business. Outsourcing to Unisys has enabled us to focus on our core activities and provide extra value to our members." said David Rigney, Nationwide's Group Operations Director. "The project with Unisys will allow us to improve our operational efficiencies and to re-invest the savings we make into other areas of our business, providing an even better customer experience."
Duncan Tait, Vice President and Managing Director, UK, Middle East and Africa, Unisys said: "The straightforward migration of this outsourcing arrangement builds on a successful relationship between Unisys and Nationwide that has developed over more than 30 years. In partnering with Unisys, Nationwide takes advantage of our operations management expertise and considerable experience in all areas of payments. Unisys is firmly committed to offering innovative BPO solutions that help Nationwide and other leading financial institutions better manage their payment processes and streamline their operations to meet current economic challenges."