Nextel, one of the leading telecommunications companies in Mexico and Latin America, has selected NCR Corporation (NYSE: NCR) to provide a self-service bill payment solution that makes it faster and easier for Nextel customers to pay their bills at service centers throughout Mexico.
The solution, which is based on the NCR SelfServ 32 automated teller machine (ATM) platform, is designed to enhance service by allowing Nextel customers to quickly pay their bills without staff assistance, using cash, credit cards or debit cards. Customers can still make payments at the bank in the usual manner. The self-service solution can also improve operational efficiency for Nextel by allowing service center employees to focus more of their attention on revenue-generating activities on the sales floor and on helping customers who have questions about Nextel services or products.
Nextel de Mexico began installing the self-service solution in March 2008, and the rollout to more than 100 locations is scheduled for completion by the end of 2009. Currently, the NCR SelfServ ATMs are installed at Nextel Customer Services Centers in Mexico City, Guadalajara, Monterrey and Mexicali with plans to install the machines in 24 other major cities throughout Mexico.
"We are very pleased with NCR's technology, and our customers are very pleased also," said Juan Enrich, chief financial officer for Nextel in Mexico. "NCR provided a tailor-made solution that improves cash administration and helps make transactions faster and easier for our customers. We handle 60 percent cash payments and the rest with credit or debit cards at a low operational cost. With this technology, we eventually will be able to provide service 24 hours a day, seven days a week.
"NCR's integrated solution has helped us transform our business and increase market share in Mexico," Enrich said. "And for this reason, Nextel de México rewarded NCR as one of our best suppliers."
The NCR self-service bill payment solution deployed by Nextel includes a managed services agreement that provides hardware and software service, remote system monitoring and 24/7 help desk support. NCR Services are designed to help businesses enhance customer interactions, reduce costs and improve the effectiveness of the self-service channel through increased availability.
"Increased efficiency and growth take on a new meaning in the modern and competitive customer service environment," said Agustin Guzman, NCR managing director in Mexico. "We were able to provide Nextel with a proven technology solution from the financial industry that offers improved service, security and friendly, intuitive usability, so they in turn can enhance service to their customers. We also appreciate Nextel's rewarding NCR as one of their best technology suppliers. We are thrilled to serve their needs in this way, and it encourages us to continue to look for ways to better serve our customers in more industries the future."