BancTec, a global provider of advanced, high-volume document and payment processing solutions and services, has entered into a retail remittance processing agreement with Discover Financial Services, a leading credit card issuer and electronic payment services company with one of the most recognized brands in U.S. financial services.
"We are continually looking for ways to improve the customer experience while increasing efficiency," said Cliff Whittle, Director of Processing Services at Discover. "As more of our customers choose electronic payments rather than paper checks, working with a leading remittance processing provider was a logical choice."
"BancTec is pleased to process payments for Discover's consumer credit card customers," said Jeff Brown, vice president, BancTec. "Our industry knowledge, migration and transition expertise, and world class technology and operations facilities consistently enable us to respond faster and serve customers better than our competitors. We look forward to leveraging these assets to provide meaningful business value for Discover."
As part of the agreement, three BancTec operating centers, located in the United States, will handle Discover's AR processing.
BancTec's PayCourier high-speed image remittance processing solution will form the technical core of BancTec's service for Discover. BancTec will also incorporate its advanced IntelliScan document processing transport, workflow management, and various other technical solutions.