Fiserv adds self-service network module to cash and logistics suite

Source: Fiserv

Fiserv (NASDAQ: FISV), a leading provider of information technology services to the financial industry, today announced the launch of Fiserv LogixTM, the newest module of its Cash and Logistics end-to-end, integrated management suite of products.

Logix provides a comprehensive array of powerful decision support, performance measurement and asset management tools that will help organizations analyze where operating costs can be reduced to improve the profitability and efficiency of their self-service network.

The Fiserv Logix module is designed to capture the business intelligence to assist users in measuring and managing the profitability of individual or groups of ATMs and other self-service devices, as well as the data necessary to understand the number and types of transactions that are occurring at these devices. The easy-to-use analysis and query features of the Fiserv Logix module are engineered to give users the capacity to create meaningful reports containing actionable information. With the Fiserv Logix module, clients have the ability to analyze their entire network or drill-down to specific groups, bank identification number (BIN) codes or individual devices. Using this information, clients may produce standard or customized real-time reports via the Internet. Authorized users can access this information giving clients the ability to achieve and maintain higher levels of performance, customer satisfaction and profitability throughout the network.

Additionally, the Fiserv Logix module can help organizations to track the assets associated with each device and device location including hardware, software and consumables as well as surrounds and signage, security products, and communication lines and equipment. The system is designed to maintain warranty and contract information to ensure that ATM and device owners are receiving service levels as agreed.

"The Fiserv Logix module is designed to help organizations understand the costs and revenues associated with the self-service channel and assist with decisions such as whether their devices are in the right locations based on transaction volumes, revenues and customer satisfaction," said Brian Jorgenson, director of product management, Fiserv Cash and Logistics. "Using that knowledge, organizations will be able to plan more strategically across the ATM self-service channel, and improve cost management through better tracking and reporting of actual costs versus revenues."

The Fiserv Logix module is available globally and has multi-language capabilities. It is available on industry standard platforms as well as via hosted ASP. Fiserv personnel will be available to discuss Logix at the Fiserv booth, #1439, during the BAI Retail Delivery Conference, Nov. 18-20, 2008 in Orlando.

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