Postilion will replace an existing competitive back-office system to provide back-office processing including settlement, management reporting, and chargeback handling.

"eService has grown its POS footprint rapidly over the past few years and we required a transaction management platform that would provide the settlement services and reporting information that our business needed," said Maciej Maciejewski, Technology and Research Department Director, eService. "The new Postilion functionality integrates seamlessly with our existing Postilion platform, and we expect to gain operational cost savings by introducing it."

"Managing a large POS estate requires complex back-office settlement processes to be employed which can be complicated by the regular mandates introduced by the card associations," said Grant Wyatt, General Manager for Postilion in Europe. "Postilion will enable eService to comply with the requirements of the card associations and partner businesses while at the same time simplifying its architecture through the consolidation of multiple legacy back-office systems."

As part of the solution, eService is also implementing AdjustmentHub(tm) from Lean Industries, which is seamlessly integrated with Postilion to automate processes and workflows around chargeback requests and representment processing. This approach integrates internal dispute handling at eService with merchant notification and financial management and substantially reduces the manual workload of eService's internal team, allowing them to concentrate on activities that deliver greater value to the business.

"Processing disputes is one of the most labor-intensive tasks in the EFT industry. Our AdjustmentHub solution provides eService with a built-in workflow that streamlines exception handling for all transaction types. It automates manual processes like case creation from incoming chargebacks, merchant notification, posting of debits and credits, case item aging, and calendar tracking," commented Bjorn Larsen, President of Lean Industries.