"Being competitive in today's market is vital," said Arturo Gil Valhermoso. "We must maintain a tight cost structure while also delivering the best quality service to our customers. We also recognized that in order to meet our revenue and profit growth goals, we needed to change the way we managed IT services."

By adopting BMC's Business Service Management (BSM) approach, BBVA can now better manage its infrastructure, improving quality of service and time to recovery for BBVA customers in 32 countries through a comprehensive IT service management system based on IT Infrastructure Library (ITIL) best practices. The broad implementation includes a new IT delivery and support platform, improved infrastructure monitoring and an IT service catalogue that links IT and business data, leveraging BMC Atrium CMDB as IT's "single source of truth" to inform management processes.

"With BMC Atrium CMDB we have vastly improved infrastructure monitoring, service performance and availability while enhancing our IT management processes," continued Gil Valhermoso. "It not only helps us connect business departments and assess business impact, but also enables us to manage IT services in an integrated way, providing the backbone for investment in other key IT service management processes."

Historically, BBVA's IT organization was tasked with time-consuming, meticulous maintenance projects. By prioritizing services based on their potential impact on business performance, BBVA can now guarantee the continuous availability of services that support the bank's various branches, ensuring that commercial operations are conducted without IT interruptions. BMC Atrium CMDB provides greater control of the IT service environment, helping system administrators to rapidly discover and resolve incidents and potential service outages before they affect users, as well as ensuring compliance with regulatory, quality, security and cost requirements.

BBVA also utilizes a comprehensive set of BSM solutions for both its mainframe and distributed systems, including BMC Remedy ITSM, BMC Service Impact Manager, BMC MAINVIEW SRM and BMC Performance Manager. In addition, upcoming implementations of BMC Atrium Orchestrator and BMC ProactiveNet Analytics will extend the value of IT investments through increased automation, process improvement and intelligent event management.

"BBVA's commitment to IT excellence is one reason why it is the award-winning financial institution it is today," said Cedric Pech, BMC's Director for Southern EMEA. "The financial services industry leads the way in terms of the centrality and importance of IT-delivered business services. With BMC's BSM solutions, BBVA has centralized management of its IT services and improved both the organisation's understanding and leverage of IT's business contribution."