Access Receivables Management and InterProse Corporation are proud to announce a joint patent filing for a new web-based invention that makes customer service, debt collection and online payment faster and easier.
The patent was filed with the USPTO under the name "Methods and Systems for Account Management and Virtual Agent Design and Implementation." The invention enables any company with a web presence to collect delinquent accounts, make sales and offer support in a fast, friendly manner. It incorporates the use of an Avatar that converses with customers to quickly point them to a solution based on a series of questions.
Experts estimate that most businesses have still not designed their websites to be customer-centric. Statistics indicate that more than 70-percent of website visits end with the customer leaving because the sites are confusing, difficult to navigate or don't offer payment options. But with ARIA Virtual Agent, customers find a one-click solution.
"ARIA Virtual Agent can incorporate bill presentment, purchase options, online payment, delinquent account collection and lots more," says Tom Gillespie, President of ACCESS. "In the debt collection business, consumers and businesses are tired of 'press 1,' 'press 3,' 'press 5,' who also don't answer the phone or return calls. This 'communication gap' has spawned a new industry in offshore countries that offer cheaper cost per attempt. But it is our belief that today's consumer and small business owner prefer to handle communication via the web."
ARIA Virtual Agent is a multi-lingual application built on WebAR, a robust SAAS/SOA/ASP Internet-based multi-function accounts receivable management and collection system platform from InterProse.
"Prior to ARIA, customers had to navigate a site, searching for the right solution. ARIA's intelligent decisioning allows it to combine information from internal and external databases to present customized offers based on demographics, histories, and credit scores, and take payments with its integrated payment engine," explains Matthew Hill of InterProse.
InterProse is PCI compliant and implements quarterly testing to ensure a secure environment. Originally founded as a data integration company in 1996, InterProse transitioned into a preeminent provider of web-based products and solutions for accounts receivable and debt management.