Source: Fidelity Information Services
Fidelity Information Services (Fidelity), a division of Fidelity National Financial Inc. (NYSE:FNF) , announced today that BancWest Corporation, with assets exceeding $40 billion, has agreed to extend its contract for Fidelity to provide outsourcing services to the holding company's two banks -- Bank of the West and First Hawaiian Bank.
The contract renewal will enable BancWest, a super regional bank and a top-25 bank holding company based on business loan portfolio size, to continue leveraging Fidelity's full suite of banking software for deposits and retail/consumer loan servicing, application maintenance and outsourced processing. Additionally, as a part of this long-term contract renewal, BancWest, a Fidelity client since 1985, will implement Fidelity's TouchPoint suite of solutions for customer management and interaction.
"This is an ideal situation -- with Fidelity managing the technology we need to provide superior service, we can focus on delivering that service to our customers," said Don McGrath, president and chief operating officer for BancWest Corporation. "This strategic partnership allows us to decrease our IT costs. With the addition of the TouchPoint suite, we also will have a single view of our customers across the enterprise, enabling us to increase sales growth."
"BancWest is a valued client that is focused on providing superior service to their large customer base," said Roger Leitner, president of Fidelity Information Services' Enterprise Banking Division. "We appreciate the partnership we have with BancWest, through First Hawaiian and Bank of the West, and look forward to helping them achieve greater success."