For empowering its customers with enhanced services and greater uptime of its vast network of ATMs, HBL has implemented Insight 3.1, the next generation web based Self Service Terminal monitoring and management solution from TPS.
InSight 3.1, implemented and live at HBL, is the next generation web based solution for monitoring the ATM network from anywhere, anytime. This allows HBL to help its clients decrease customer service calls, maintain a healthy customer service relationship, improve operational efficiencies and reduce downtime to the best possible. InSight is a one stop cost effective solution and serves as the central point in the banks for: Information acquisition related to any aspect of the ATM network, enabling suspect transaction resolution, reporting, quick and proactive alert notifications for any issues relating to the ATM network or Hosts.
"With over 1.5 million terminals worldwide, the ATM channel has become a key touch point and has attached increased value to it beyond simple cash dispensing. Any ATM network downtime therefore impacts customer satisfaction and loyalty. Having a all-in-one solution like InSight, for monitoring the entire ATM network enables HBL to monitor ATMs remotely and cost-effectively, which ultimately impacts our customer services and profit objectives." Mr. Ekram-ul-Haq, VP & Head ADC, IT Group, HBL.