Sterling Savings Bank implements FSB teller deposit system

The solution automatically reads and captures transaction data and item images, improving transaction time and giving branch personnel more face-to-face interaction with customers.

The solution is now being rolled out to Sterling's 178 branches as part of their continuous improvement business strategy to increase revenue, reduce costs and enhance customer service by truncating paper checks and eliminating paper at the first point of presentment. The complete end-to-end software solution features seamless integration of FSB Teller with Open Solution's TotalPLUS core processing platform, Goldleaf's image capture technology, and Orbograph's IQUA and image recognition.

According to Kade Peterson, SVP and banking support director at Sterling, "This solution set provides an important competitive advantage for us to reduce unit costs while improving our customer experience. Our ability to reduce data entry at the teller station and focus on our customers gives us that opportunity. The tight integration with FSB Teller was critical to making this happen."

Bob Pill, General Manager of FSB-Solutions, agrees. "To truly achieve the results we were looking for, we needed to understand what would bring about the best return on our client's investment. The seamless interface we provide for Teller Deposit Automation ensures that our client's teller lines will not only continue uninterrupted, but will actually see increased efficiencies."

"This solution really changes the face of retail banking," Peterson added. "FSB has proven their expertise, ability to deliver quality and on-time product, and eagerness to work so well with our other business providers to deliver what we needed."