NCR Corporation (NYSE:NCR) recognizes that today's most critical banking issues require focused and distinct solutions.
Efficiency gains and growth take on new meaning in the modern, ultra-competitive financial services environment. NCR is confident that new self-service technology can effectively address these critical issues and improve the level of service provided to and the loyalty expressed by today's banking consumers. In response, NCR today introduced NCR SelfServ, a family of innovative automated teller machines (ATMs) with first-of-its-kind, self-healing technology.
Recognizing that consumers now compare service interactions to their experiences outside of banking, financial institutions are looking to differentiate via best-in-class customer service while creating tailored consumer experiences.
The new NCR SelfServ ATMs offer greater availability and enhanced manageability tools to provide consistent service excellence. Dramatic changes to the servicing and operational functionalities uniquely available in this new ATM family will help NCR customers streamline their business processes and create new efficiencies.
NCR SelfServ also helps drive deposit and revenue growth by delivering the broadest range of transaction services, such as bulk check deposit, bill payment or local governmental fine processing, across any deployment location, while at the same time making the device even more consumer friendly. This will help steer differentiated loyalty among customers and deepen existing relationships.
Offered in both cash-dispensing and full-function lines, NCR SelfServ enables a proactive approach to service and network management. This "ATM with a heartbeat" uniquely features a service application to address the impact of bank staff and cash-in-transit turnover; the most flexible servicing footprint across any single ATM family; a highly accessible and consistent user interface; and increased capacity for consumables, helping to ensure receipt availability. Because these ATMs require less human intervention, staffs gain time for serving and satisfying the end customer.
Bob Tramontano, vice president of Marketing for NCR, said, "NCR SelfServ is a key tenet in our strategy to connect the consumer experience across the ATM, the Internet and mobility. Today's technology innovations can better meet changing consumer expectations and habits. By deploying an ATM with unparalleled efficiency and operational gains, NCR customers can sharpen their focus on the business of banking and customer service interaction, and focus less on whether their ATM channel is up and running."