Service Credit Union launches multi-language Web site

Source: Service Credit Union

Service Credit Union launched a new Web site today to its diverse global membership.

The Web site supports more than 100,000 members and offers complete internet banking services from anywhere in the world. To increase the level of member service in New England, where the credit union is headquartered; in Germany, where the credit union serves members on 14 U.S. Army and Air Force installations; and to military members around the world, Service Credit Union created a cyber branch available in their three major members' languages - English, Spanish, and German.

The project is the culmination of six months of work by three New Hampshire companies. The credit union, headquartered in Portsmouth, N.H., worked with Port City Web, a provider of eCommerce solutions from Greenland, N.H., and Ektron, a provider of content management solutions from Nashua, N.H. to create content that recognizes and remembers individual members and their needs. The site offers member services such as fully automated online account opening and funding, a financial education center, market indices, a relocation center for military members, and also offers instant decisions on loan products, including mortgages and home equity loans.

"The new Service Credit Web site is a great achievement for the credit union," says Gordon Simmons, President/CEO of Service Credit Union. "It offers all of our products and services at a new level of convenience and in the most user-friendly way. Our members are on the move, whether they are on a military base in Texas, Germany or Italy, or raising a family in New Hampshire. We're proud to serve them to the fullest, wherever they are. More importantly, we are communicating to members in the languages that they may be using in the home setting, enabling them and their families to gain a deep understanding of the financial options available to them, from early pay loans through high yield money market accounts through low cost auto and mortgage loans."

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