20 May 2018
visit www.ebaday.com

Nice Systems reports European bank contract

19 December 2007  |  1710 views  |  0 Source: Nice Systems

NICE Systems Ltd. (NASDAQ:NICE), a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today announced that a major continental European bank has placed a multi-million dollar order for NICE Perform, part of the NICE SmartCenter solution, with Adaptive Interaction Analytics.

The bank is already using the NICE SmartCenter solution for workforce management. The NICE solution will be deployed in five sites for over 2,000 agents supporting its retail banking and insurance activities, to improve operational efficiency, agents' quality of service, and customer satisfaction.

NICE's interaction analytics will enable the bank to leverage customer interactions to gain a comprehensive understanding of the reasons that underlie customer satisfaction. The bank will be able to cross-reference interaction content with inputs from agents' screen activity and from customer feedback, providing supervisors with targeted tools for improving agent performance and enhancing compliance with procedures and financial regulations.

"We are very pleased that this major European bank has elected to employ our solution, placing the single largest order for a NICE SmartCenter solution in Europe," said Tamir Ginat, President, NICE EMEA. "This is further evidence of the growing interest in NICE SmartCenter with advanced applications and interaction analytics. It reflects the success of our strategy to provide a comprehensive solution to enable organizations to handle the growing complexity of the contact center, and to leverage the strategic insights it brings to the enterprise, addressing key business issues and providing a better understanding of customer and market dynamics."

Comments: (0)

Comment on this story (membership required)

Related company news


Related blogs

Create a blog about this story (membership required)
Visit http://go.jumio.com/finextraAdVisit www.vasco.com/news/mobile-firstVisit iliad-solutions.com/

Top topics

Most viewed Most shared
Ripple moves to build ecosystem around XRPRipple moves to build ecosystem around XRP
9631 views comments | 5 tweets | 7 linkedin
IT implications and the need to pivotIT implications and the need to pivot
9471 views comments | 2 linkedin
HSBC claims blockchain breakthrough for trade financeHSBC claims blockchain breakthrough for tr...
9347 views comments | 14 tweets | 16 linkedin
Irish bank caught in social media spying stormIrish bank caught in social media spying s...
8078 views comments | 25 tweets | 16 linkedin
Former JPMorgan blockchain leads unveil new startupFormer JPMorgan blockchain leads unveil ne...
7272 views comments | 2 tweets | 2 linkedin

Featured job

Six-Figure Base + OTE + Benefits
London, UK

Find your next job