Datawest implements phone banking system for clients in BC and Saskatchewan

Source: Datawest

Datawest Solutions Inc. (TSX: DS) today announced the successful implementation of its Datawest Phone Banking product at 34 client sites in BC and Saskatchewan.

Datawest Phone Banking is the company's new advanced phone banking solution and replaces its legacy VisionLink phone banking system. With several implementations yet pending in third quarter 2004, this means a large number of Datawest's existing phone banking system clients have elected to move to the new platform and put advanced touch-tone banking capabilities at the fingertips of hundreds of thousands of members across the two provinces. The majority of the 34 implementations were completed over a period of 16 weeks.

"The pace and efficiency of these phone banking implementations were remarkable," said Iain Black, president of Datawest's Banking Solutions Group. "Our professional services group demonstrated the company's commitment to service excellence by providing quality end-to-end support for our clients' seamless migration to Datawest's new phone banking platform. This function-rich solution lets our financial institution clients provide a broad range of phone banking services to their members today, and at the same time positions them to take advantage of future remote banking innovations and initiatives."

With Datawest Phone Banking, credit union members can perform all the phone banking functions they've come to expect, plus many new features and enhancements, including:
  • Quick Balance - allows members retrieve their account balances by pressing one key and "browsing" through their accounts. What usually takes 20+ keystrokes now takes just two.
  • Alternative Sign-on - allows callers to access other memberships they are associated with, without having to hang up and call back.
  • Event Management - members can arrange to be advised by phone, email or fax if a certain event occurs, e.g. if one of their accounts becomes overdrawn.
  • Account Creation - lets members create new accounts through a telephony interface.

    "Datawest's new phone banking solution is very user-friendly and offers our members some great new options and shortcuts," said Trisha Tanginoa, manager, administration and marketing, at Datawest client Greater Vancouver Community Credit Union (GVC). "In addition to its many new caller service features, the system provides flexible reporting and is easy to administer. As a marketer, I see great potential for promoting our products and services using the flexible scripting that's available throughout the entire system." Tanginoa worked closely with Datawest professional services consultants to make the transition to the new phone banking solution. "The project was extremely well organized and the quality of the training was excellent," she said.

    Datawest's new phone banking solution runs on a Windows NT/2000/XP operating system and features an administration GUI that allows for complete customization of the phone banking features with a click of a mouse. Datawest Phone Banking complies with MemberDirect IS08583 version 3 MSP specifications and can be interfaced easily to any banking system using these specifications. Including Datawest clients, to date the product has been implemented successfully at nearly 40 financial institutions across Canada, interfacing with four different banking systems.
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