Deloitte announced today that it has signed a collaborative agreement in support of Oracle's Siebel CRM On Demand - a hosted, subscription-based Customer Relationship Management application.
Deloitte is the first global strategic systems integrator with an alliance agreement with Oracle to ink a formal agreement with Oracle in the growing Software as a Service (SaaS) space.
Under the agreement, Oracle and Deloitte will work jointly to help clients understand the potential advantages of Oracle's hosted CRM solution as well as to help them in their efforts to implement the application and leverage it to drive value.
Oracle has distinguished itself in the CRM space by offering both on- demand and on-premise solutions that Oracle expects will give companies the flexibility to employ a combination of hosted and enterprise CRM solutions to meet their specific needs. For instance, a single division within a company could choose to implement an on-premise CRM solution, while the rest of the enterprise utilized Siebel CRM On Demand or vice versa. By taking this hybrid approach, companies could use the Siebel CRM On Demand options for balancing the predictable cost and rapid deployment of a hosted CRM application with the control and industry functionality afforded by an on-premise CRM solution. Through the utilization of Oracle's Application Integration Architecture (AIA), Oracle expects organizations to be able to more tightly integrate business processes between their hosted and on-premise CRM solutions, as well as ERP, Supply Chain, and HCM systems.
"We are pleased to extend our long-standing relationship with Oracle," said Nidal Haddad, Global Oracle & Alliance Leader for Deloitte. "We look forward to lending our industry focused process and implementation experience, knowledge and skills to help our clients in their efforts to shorten their path to value. And our CRM experience, knowledge and skills combined with our broad service capabilities and specialized tools built for Siebel CRM On Demand applications, position us very well to help our clients accelerate their On Demand implementations."
"As Oracle begins to re-define the on-demand CRM sector, it is essential that we team with leading organizations such as Deloitte that have the depth of CRM understanding and robust client relationships to help our joint clients realize the exceptional business value that we believe can be achieved from using Siebel CRM On Demand," said Anthony Lye, senior vice president, CRM On Demand at Oracle. "Deloitte's commitment to Siebel CRM On Demand should send a strong message to our customers and prospects that we are in this sector for the long haul."
Under the overall agreement, Oracle will provide complementary application development resources, ERP experience, skills and knowledge, and marketing support to the Deloitte CRM team. Deloitte will provide know-how around process improvement and integration as well as multidisciplinary capabilities across strategy development, customer relationship management, enterprise operations, human capital, and governance, risk and compliance.