Barclays has chosen the Tallyman debt management and collection system from Experian, the global information services company, to manage its UK retail banking customers in arrears on mortgages, current accounts and unsecured loans.
Tallyman specialises in managing complex customer debt and will enable Barclays to adopt the most effective and proven techniques for ensuring that provisioning and bad debt write-offs are minimised. Tallyman was chosen because it is easy to customise and integrate with Barclays existing customer management systems.
Part of Experian's Decision Analytics line of business, Tallyman is designed for organisations and businesses that grant credit to consumers and organisations that provide consumer credit as part of their business model, such as financial organisations, retailers, utilities and communications companies, to manage customers falling into arrears with their payments.
Brian Dewis, Managing Director of Experian's Tallyman business, said: "In today's financial environment, all responsible lenders should be examining how they manage customers who might be getting into difficulties. Tallyman will enable Barclays to be pro-active in its management of customers in arrears with the end goal being rehabilitation and recovery of the debt."