Source: Digital Check
Digital Check, a leading provider of electronic check scanners for the distributed check capture industry, announced that Silver Lake Bank, based in Topeka, Kan., recently installed Digital Check's TellerScan check scanners and Integrated Bank Technology's (IBT) Integrated Image Teller within its branches.
IBT is a software application provider that has worked with Silver Lake Bank through its preferred partner, Financial Systems & Equipment (FS&E), a multi-faceted consulting, marketing, and service organization based in Lenexa, Kan. The image teller technology allows Silver Lake Bank employees to transmit customer transactions electronically, eliminating the need for proof operations which results in more streamlined check processing and immediate access to funds.
Silver Lake Bank is a community bank with locations in Topeka and Silver Lake, Kansas. Additionally, Silver Lake Bank provides remote deposit capture services to its customers featuring IBT software and Digital Check scanners. The bank has installed Digital Check scanners at every teller station in each of its branches.
Using the application and scanners, a teller is able to proof and balance collected items from customers at the time of deposit, allowing for more efficient and accurate processing. Using Integrated Image Teller has eliminated the need to physically transport checks, further decreasing costs by eliminating couriers.
"We have seen tremendous improvements to our teller operations, including faster processing and a significant decline in errors at the teller window," said Brice Feldt, senior vice president of information technology at Silver Lake Bank. " We've found that Digital Check's scanner and application programming interface produces the highest image quality and also integrates well with IBT's application software."
Digital Check's application programming interface, (API), contains two unique features, BestRead Image and BestRead MICR. BestRead Image technology creates the highest quality images. The Best Read Image technology uses automatic adaptive thresholding and an Image Quality Analysis (IQA) process at the time of scanning to select the best check image from multiple image threshold results. Digital Check's BestRead MICR utilizes the high quality image to verify the magnetically read MICR line through optical character recognition (OCR). The net result is fewer exceptions and a lower cost due to fewer corrections and repairs.
"Digital Check and IBT have worked together to assist Silver Lake Bank in improving their workflow and processes, using both remote deposit capture and teller capture applications," said John Gainer, vice president of Digital Check. "We will continue to invest in the ongoing enhancement of our products and services to provide the lowest overall total cost of ownership for financial institutions that are using remote deposit capture and branch capture applications with our TellerScan devices."
"IBT has a strong commitment to providing software applications to financial institutions of all sizes," Mark Dittman, president of IBT, said. "The main benefit of Integrated Image Teller is that it allows the bank to operate in real time and have immediate access to transaction balances and images. Customer service is also enhanced because tellers can easily rebuild transactions to retrieve steps in order to research an issue. We are very proud to have worked with Digital Check to help Silver Lake Bank improve the success of its business and the experience of its customers."