Wolters Kluwer Financial Services announced today that the company is offering banks and credit unions several new online training tools to help them educate front-line staff on the basics of the banking industry and teller responsibilities.
"Our customers have told us these additions to our Compliance University(TM) On-Line Learning Program are crucial to helping them train first-time bank and credit union employees to perform their new roles correctly and in a way that provides their customers and members with the best possible service," said Dave Roy, general manager of Banking for Wolters Kluwer Financial Services. "That lets us help banks and credit unions grow their business, which is the goal of all the solutions Wolters Kluwer Financial Services provides to our marketplaces."
The new tools include 11 Web-based courses that have been added to Wolters Kluwer Financial Services' Compliance University On-Line Learning program based upon customer demand. The courses include:
- Banking 101 and Banking 102, which help new staff understand the history of the banking industry, the three types of banking institutions, and the deposit and credit sides of the business;
- Credit Unions: Then and Now, which helps new credit union staff understand the history of credit unions and the unique differences between credit unions and other types of financial institutions; and
- Eight courses focused on teller responsibilities, offered through a relationship with TRC Interactive, a leader in interactive financial institution teller training since 1973. Courses include Your Role as a Teller, All About Checks, All About Deposits, Balancing, Counting Money and more.
Built upon the regulatory content, industry knowledge and decades of experience of Wolters Kluwer Financial Services' Bankers Systems brand, Compliance University offers banking professionals more than 160 courses focused on compliance, operational and soft-skill topics. Compliance University delivers the most up-to-date compliance content available in the marketplace through a professionally built and managed Learning Management System that offers extensive tracking and reporting capabilities.