Pegasystems (NASDAQ: PEGA), the leader in Business Process Management (BPM), today announced that Bank of the West has chosen Pegasystems' SmartBPM® Suite and Smart Adjust™ solution framework to transform its check research and adjustment operations, making those operations more efficient and providing improved customer service. Bank of the West, with headquarters in San Francisco, is a high-performance, full service regional financial services company with $58.4 billion in assets, nearly 700 banking locations and approximately 10,700 employees.
With the implementation of SmartBPM Suite and Smart Adjust, Bank of the West anticipates substantial business and operational improvements, including a reduction in annual debit write-offs and better coordination across departments resulting in improved customer service.
Willy Fox, senior director of Financial Industry Solutions at Pegasystems, commented, "We're very excited to partner with Bank of the West, whose business model is centered around making service-focused decisions -- about credit, products and other aspects of its operations -- as quickly, consistently and as close to the customer as possible. Pega's SmartBPM with Build For Change® technology can create a servicing backbone that supports highly responsive customer relationship management across business units and service products, making it a perfect match for Bank of the West, right now and into the future."