Bank of the West contracts with pegasystems for SmartBPM

With the implementation of SmartBPM Suite and Smart Adjust, Bank of the West anticipates substantial business and operational improvements, including a reduction in annual debit write-offs and better coordination across departments resulting in improved customer service.

Willy Fox, senior director of Financial Industry Solutions at Pegasystems, commented, "We're very excited to partner with Bank of the West, whose business model is centered around making service-focused decisions -- about credit, products and other aspects of its operations -- as quickly, consistently and as close to the customer as possible. Pega's SmartBPM with Build For Change® technology can create a servicing backbone that supports highly responsive customer relationship management across business units and service products, making it a perfect match for Bank of the West, right now and into the future."