S1 Enterprise, a division of S1 Corporation (Nasdaq: SONE) and a leading provider of multichannel financial services software, today announced a partnership agreement with Econiq, an innovator in frontline sales effectiveness.
S1 Enterprise has incorporated Econiq's banking customer needs analysis capabilities into its sales and service platform and call center applications to help financial institutions maximize sales and referrals.
The integrated S1 Enterprise and Econiq solutions allow customer service representatives and call center agents to instantly and unobtrusively note customer comments about key lifestyle changes, such as marriage, birth of a child or job change. When the bank employee closes the customer session, the system prompts the representative to ask pertinent questions based on those milestones, creating natural cross-selling opportunities. If the customer expresses interest, the representative can immediately open an account, create a referral or arrange an appointment for a later date. The S1 Enterprise applications automatically capture the opportunities and assign follow-up tasks.
"To remain competitive and support their growth and retention strategies, banks have been asking more and more of their frontline staff in recent years," said Neil Underwood, general manager, S1 Enterprise Americas. "Bank employees must handle routine and complex customer requests while cross selling a growing number of products and services. The S1 Enterprise and Econiq solutions together automate needs assessment in a natural, conversational way, personalizing the customer experience and building confidence in employees who often have little previous sales experience."
The S1 Sales & Service and S1 Call Center applications are integrated customer interaction solutions for financial institutions that wish to reduce costs and error-based risks, improve efficiencies, increase revenues, and more effectively attract and retain customers through superior service. Based on proven best practices and a deep understanding of financial institution workflows, the S1 Enterprise solutions can help facilitate a bank's shift from transaction-based to customer-centric sales and service.
"S1 Corporation and Econiq share a common goal," said Colin Piper, president of Econiq. "Both organizations are dedicated to helping financial institutions maximize their performance through improved customer service. The partnership between the two companies is a natural fit and one that can empower employees and increase productivity while enhancing satisfaction and retention of both customers and bank employees."