"We reviewed a number of BPM products but found them to be inadequate for our needs," said Miguel Rio Tinto, CIO at Banco Espirito Santo. "Teamworks' ability to bring IT and the business together, coupled with its overall ease of use, and deep capabilities, made it the obvious choice for BES."

BES provides a broad range of financial services both within Portugal and abroad. The company operates through a universal banking model with multi-channel distribution and client segmentation, enabling it to extract higher value from customers. Its main business areas are: retail, with a special focus on affluent customers, private banking (domestic and international), corporate banking (middle market) and wholesale and investment banking (Portugal, Spain and Brazil).

Banco Espirito Santo identified that manual execution of its processes possessed a major risk to capturing a greater market share for their business. Teamworks will automate and manage BES' Credit Card application, Customer Service, Corporate Finance and Individual Credit business processes. By implementing Teamworks, BES expects that quality and customer service issues such as poor response times, poor quality of responses, and lack of accountability will decrease dramatically.

"With Teamworks, global organisations such as BES can design and implement mission-critical business processes and achieve dramatic results very quickly," said Rod Favaron, president and chief executive officer at Lombardi. "Lombardi is clearly playing a critical role in helping to transform business process efficiencies throughout the financial services community."