18 August 2017
Find out more

Banco Espirito Santo signs for Lombardi's BPM software

11 July 2007  |  2117 views  |  0 Source: Lombardi

Lombardi, the leader in business process management (BPM) suite software for Global 2000 companies, today announced that Banco Espirito Santo SA, the 3rd largest financial institution in Portugal, is deploying its award-winning Teamworks BPM software suite to support numerous front- and back-office business processes throughout the organisation.

"We reviewed a number of BPM products but found them to be inadequate for our needs," said Miguel Rio Tinto, CIO at Banco Espirito Santo. "Teamworks' ability to bring IT and the business together, coupled with its overall ease of use, and deep capabilities, made it the obvious choice for BES."

BES provides a broad range of financial services both within Portugal and abroad. The company operates through a universal banking model with multi-channel distribution and client segmentation, enabling it to extract higher value from customers. Its main business areas are: retail, with a special focus on affluent customers, private banking (domestic and international), corporate banking (middle market) and wholesale and investment banking (Portugal, Spain and Brazil).

Banco Espirito Santo identified that manual execution of its processes possessed a major risk to capturing a greater market share for their business. Teamworks will automate and manage BES' Credit Card application, Customer Service, Corporate Finance and Individual Credit business processes. By implementing Teamworks, BES expects that quality and customer service issues such as poor response times, poor quality of responses, and lack of accountability will decrease dramatically.

"With Teamworks, global organisations such as BES can design and implement mission-critical business processes and achieve dramatic results very quickly," said Rod Favaron, president and chief executive officer at Lombardi. "Lombardi is clearly playing a critical role in helping to transform business process efficiencies throughout the financial services community."

Comments: (0)

Comment on this story (membership required)

Related company news


Related blogs

Create a blog about this story (membership required)
visit www.worldpaymentsreport.comvisit www.dorsum.eudownload the paper now

Who is commenting?

Top topics

Most viewed Most shared
China preps central clearing house for mobile payments providersChina preps central clearing house for mob...
10140 views comments | 8 tweets | 16 linkedin
Monzo appoints Curve co-founder Foster-Carter COOMonzo appoints Curve co-founder Foster-Car...
8406 views comments | 1 tweets | 3 linkedin
hands typing furiouslyCompliance: Overcome the data deficit
7845 views 0 | 1 tweets | 9 linkedin
Uneasy sits the crown as cash use continues declineUneasy sits the crown as cash use continue...
7771 views comments | 3 tweets | 7 linkedin

Featured job

London, UK (or flexible)

Find your next job