Brazil's Wittel and PerSay to deliver voice verification systems for call centres
Kicking off the 2007CIAB Febraban (Brazilian Federation of Banks), South America's premier banking conference, Wittel, a leading integrator of contact center solutions in Brazil, today announced a partnership with PerSay, the leading provider of advanced voice biometrics solutions, to combat the rising incidence of financial fraud in Brazil.
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Voice biometrics technologies take advantage of the fact that each person's voice is a unique and unobtrusive identifier, like a fingerprint. For contact centers that support banking, telecommunications and other industries, voice biometrics proves to be a cost-effective way to enhance security and improve customer convenience.
Wittel will look for opportunities to seamlessly integrate and support PerSay's extremely reliable text-dependent VocalPassword and text-independent, transparent FreeSpeech speaker verification products into contact center solutions for Brazil's leading financial services and telecommunications providers.
"Wittel is committed to offering our clients the most advanced technologies available to combat fraud. PerSay's voice biometrics solutions clearly deliver cost-effective security, increase call center efficiency, and enhance the customer experience," said Carlos Louro, President of Wittel. "The timing of this partnership is perfect; Brazil's leading financial and telecom providers are looking for new approaches-like voice biometrics-to reduce the incidence of fraud."
"This is a unique opportunity for PerSay to partner with a dominant player in Brazil that can help us bring value to an emerging market here," said Ariel Freidenberg, Executive VP, PerSay Global Sales and Development. "PerSay is well positioned to deliver simple, natural, voice-based identification and verification solutions to the broad spectrum of telecom and financial services customers in Brazil-from the average consumer to high-net-worth individuals."