GMT, an industry leader in enterprise workforce and cash optimization solutions, today announced that its award-winning GMT Planet workforce management solution has been selected by BB&T Corporation after a comprehensive competitive bid process.
This contract adds another top bank to GMT's roster of clients and signifies the company's continued momentum in the marketplace.
BB&T Corporation, headquartered in Winston-Salem, N.C., is a fast growing, highly profitable financial holding company with $121.7 billion in assets. Its bank subsidiaries operate more than 1,470 financial centers in the Carolinas, Virginia, West Virginia, Kentucky, Georgia, Maryland, Tennessee, Florida, Alabama, Indiana and Washington, D.C.
BB&T's operating strategy distinguishes it from other financial holding companies. BB&T's banking subsidiaries are organized as a group of community banks, each with a regional president, which allows decisions to be made locally, close to the client. This also makes BB&T's client service more responsive, reliable, and empathetic.
"BB&T sought a solution that would help us achieve our goals of reducing wait times at branches through better scheduling of the right tellers at the right times, improving customer service, improving work-life balance by distributing schedules well in advance, more efficient utilization of full- time, part-time, and float pool resources, and reducing cost," explained Ricky Brown, senior executive vice president and manager of Banking Network at BB&T. "As a result of our rigorous evaluation, the choice was clear - GMT was the vendor best suited to satisfy our requirements. Our assessment of available solutions in the marketplace showed that GMT has effectively deployed their solution in an enterprise of our scale, had the skills and support staff necessary to ensure our success, and represented the stability that we demand in a supplier partner."
BB&T joins other leading banks throughout the world - such as Bank of the West, Zions Bancorporation, South Carolina Bank and Trust, and others - in deploying GMT Planet to forecast and schedule bank branch staff. These customers have reported significant improvements in capacity forecasting, operating efficiency, customer wait times, and sales productivity through their use of GMT solutions.
"GMT is thrilled to be awarded this contract from BB&T, and this is yet further validation that we are the partner of choice for workforce management in the financial services industry," said Simon Angove, chief executive officer of GMT. "GMT distinguished itself during BB&T's intensive evaluation process through a solution that is easy to use, can be implemented rapidly, and supported with confidence and success."