First Data and T-Base collaborate on statement services for blind
10 May 2007 | 762 views | 0
Source: First Data
T-Base Communications and First Data Resources, a division of electronics commerce and payments leader, First Data Corp. (NYSE:FDC) announced today they will collaborate to provide specialized statement services to First Data's clients for their customers who are unable to access their financial information in conventional print.
This new partnership extends First Data's leadership position and ensures that all of their clients are in a position to offer their blind or partially sighted customers full access to their private financial statements in the format of their choice, including Braille and large print.
First Data's decision to partner with T-Base Communications, the market leader in alternate format statement processing, reflects their commitment to helping their clients improve customer satisfaction with innovative solutions. First Data's print and mail facilities combine leading-edge technologies, best-in-class operational efficiencies and experienced employees to ensure that their clients can use print communications to build more valuable customer relationships.
"Introducing alternate format statement production into First Data's core processing further enhances our position as a full service solution to our clients," said Max Narro, SVP, product, marketing and industry, First Data Resources. "T-Base Communications fully understands the complex processes that are shaping the statement processing industry and has an intimate knowledge of the types of services our clients' customers require," adds Narro.
President and CEO of T-Base, Sharlyn Ayotte said, "This is a great day for T-Base and all blind and partially sighted consumers as this partnership demonstrates how global leaders such as First Data are including the diverse information needs of all customers into their core service offering". It has been a longstanding business mission of T-Base to ensure that blind and partially sighted consumers receive private and secure statement delivery in Braille, large print, e-text and audio as part of mainstream services. "First Data deserves recognition for their leadership in this important area," adds Ayotte.
First Data expects to make the service available in the third quarter of 2007.Issuers and billers who do not process their portfolio with First Data will also be able to use the service.
Financial terms of the agreement were not disclosed.