Toyota Bank Poland signs for Mellon call centre services
03 May 2007 | 1617 views | 0
Mellon Poland, member of Mellon Group of Companies and top provider of value added services and advanced technological solutions to financial institutions and other big organizations in Poland, announced today its cooperation with Toyota Bank Poland, subsidiary of Toyota Financial Services.
Toyota Bank Poland has recently commenced its e-banking operations in Poland, a country where the Toyota brand maintains a strong position, and focuses in providing a wide range of leading services in the most convenient and reliable way. Within this framework, Toyota Bank Poland selected Mellon for its sophisticated contact center services to support the multi-channel delivery of its products and customer support services.
Through the extended capabilities of Mellon Poland's contact center, the clients of Toyota Bank Poland are able to transact with their bank with outmost convenience and get updated on product and service offerings, apply to become customers, bring an issue to the bank's attention etc. Moreover, the cooperation between Mellon and Toyota Bank in Poland extends to cover specific telemarketing campaigns and to support the bank's loyalty program. The combined utilization of Mellon Poland's technologically advanced contact-centre infrastructure, highly skilled personnel and best practices, enables Toyota Bank to offer to its customers and users a number of convenient communication options. Through telephone, sms, e-mail, IVR and other means of interaction, the customers of the Bank receive instant, top quality service.
Toyota Bank Poland aims at offering a 'perfect banking experience' emphasizing on quality and convenience, and by using the latest technology the bank wants to enable its customers to access a full range of leading, highly competitive financial services and loyalty programs. Mellon Poland's proven know-how, infrastructure and human resources capabilities are at the backbone of this cooperation, in the effort to establish Toyota Bank in the Polish Market, increase the market share and - most importantly - build strong customer relationships through their everyday contact.
"At Mellon Poland we are committed to provide our customers with world class services, enabling them to achieve both their short- and long-term goals," commented Gregory Kotoulas, General Manager, Mellon Poland. "Often, consumers' interaction with a company's contact center is their only touch-point with the company -this means that each interaction enhances the positive relation they have with the brand. The business model of Toyota Bank in Poland is based on this understanding, capitalizing on this unique opportunity to differentiate it's offering from competition and built a truly loyal customer-base."