Central to its drive to reduce operational costs and deliver better customer service, business process services company Xchanging has chosen PegaRULES Process Commander (PRPC) from Pegasystems as its enterprise-wide business process management standard.
An initial three-month process improvement project will be undertaken with the Group's commercial insurance business unit, XIS, which provides policy and premium processing for Lloyd's and Companies insurance markets in London. Over the next two years, PRPC will be rolled out across the enterprise, including the rest of Xchanging's Insurance, Financial Services and Business Lines sectors.
Xchanging is a leading business process outsourcing company providing industry specific processing to the banking and insurance industries and procurement, finance and accounting and human resources services to customers across industries.
"Our goal in selecting a BPM solution is to achieve significant process simplification and optimization across our business," confirms Jonathan Bradshaw, Insurance Sector Managing Director of Implementation. "At the same time, it is imperative that the solution enables us to deliver comprehensive, real time service performance measures to Xchanging management and our clients."
"We have chosen Pegasystems as it is recognized as an industry leader and the rules-based PRPC solution has a proven ability to deliver rapid and substantial process improvement. There is also an ideal 'fit' between the two companies as, like Xchanging, Pegasystems has a highly responsive, goal-oriented culture."
Built on top of the PegaRULES enterprise Rules Engine, PRPC narrows the commonly-found gap between business goals and execution, by enabling enterprises to manage the full lifecycle of work day to day, at the same time driving continuous improvement.
"PRPC is a highly graphical and rapid solution development environment, execution engine and management dashboard, all in one," confirms Pegasystems managing director of Europe, David Wells. "As a result, its unique enterprise process integration approach gives large complex enterprises like Xchanging vital control over their operation, enabling the business to focus on such critical success factors as productivity, quality, agility and service delivery."
Pegasystems has already enjoyed major success in the North American insurance market and Paul Maguire Director of UK Sales, Pegasystems believes that the decision by Xchanging to adopt it as its strategic solution, "reflects a growing recognition in Europe that PRPC offers an ideal architectural fit for insurance companies and outsourcers. Equally importantly, it provides a platform for rapid and cost-effective legacy transformation - critical in today's fast-changing and increasingly collaborative insurance market."
Bradshaw agrees and adds: "We are looking to the Pegasystems rules-based BPM solution to provide us with the scalability, flexibility and control that we need to meet the most demanding processing requirements in any industry sector."