Using Automate, organisations with front and back office customer service employees can reduce operating costs and improve customer service levels by: automating complex, repetitive business tasks, eliminating errors created by time consuming manual processes and completing phone calls faster with greater accuracy and consistency and at lower cost.

Blue Prism has worked with many leading banks, retailers, utilities and telecoms companies. The tool is used in the call centre and back office to automate mundane clerical processes by replicating the work carried out by employees. As a direct result of automating processes, employees are typically re-deployed in customer facing roles.

Commenting on the launch of Blue Prism Automate 3, Alastair Bathgate, Managing Director, Blue Prism said: "The delivery of consistently excellent customer service is a key differentiator for organisations in every sector and Automate V3 plays a vital role in relieving skilled customer service staff from non-value added activities."