First Citizens BancShares extends CompuCom outsourcing deal

Source: CompuCom Systems

CompuCom Systems, a leading IT outsourcing company, announced that it has been awarded a three-year contract extension for providing deskside support services to longstanding client, Raleigh, N.C.-headquartered, First Citizens BancShares Inc. (Nasdaq:FCNCA).

BancShares' First Citizens Bank and IronStone Bank subsidiaries operate 400 branches in more than 200 cities from North Carolina to California.

Specifically, the CompuCom services contract is for the delivery of deskside services and installs, moves, additions and changes (IMAC) support throughout the financial services company and includes its affiliates. The agreement is measured through tightly managed service-level agreements.

"In the midst of an ever-changing banking industry, First Citizens is anchored by their commitment to service excellence and exceeding expectations, both internally and externally," said John McKenna, Chief Services Officer at CompuCom. "For more than a century, First Citizens has been putting people first as exemplary service is at the core of their culture. We are thankful for being afforded with the additional opportunity to expand our relationship with First Citizens BancShares, and we look forward to continued success," added McKenna.

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