Tein Telecom announced today that it has been awarded a contract for delivery, installation and post-sales servicing for the total voice recording requirements within FORTIS Bank Netherlands.
The solution uses NICE voice recording systems and covers the upgrade of the existing voice logger solution for various branches of Fortis, as well as the recording of other voice communications such as the Fortis contact center.
"The contract is an important and strategic win," said Eric Jan van Wordragen, Key Account Manager. "It highlights our position as Benelux market leader of voice recording systems."
Wim Lagendijk, IT manager Fortis bank said: "Competition was strong on this project, but Tein Telecom had our preference on account of their in-depth knowledge of all the various telecom systems we operate in our network. At a good price too!"
NiceLog is an advanced digital voice recording and archiving system, distinguished by its open architecture and Commercial Off the Shelf (COTS) hardware and software modules. It takes recording to a higher level enabling integration with the world leaders in the PBX market, opening the road for applications such as quality monitoring applications and integration with existing CRM applications.
Tein Telecom is a leading system and network integrator of networking solutions for telecom operators. It also provides state-of-the-art and innovative telecom business solutions to the financial services and call center industries, utilities and transport companies, large corporations and institutions.