Hewlett-Packard (Canada) Co. and TD Bank Financial Group today announced the completion of the first phase of a CDN$420 million, seven-year outsourcing agreement to deliver next-generation automated banking machine (ABM) capabilities for TD Bank's national Green Machine network.
Under the first phase of the project, more than 2,500 ABMs have been replaced with highly reliable and highly available standards-based technologies, enhancing the access, security and overall user experience for retail customers across Canada.
TD Bank has become the first financial institution globally to operate the Interactive Financial eXchange (IFX) specification, an emerging standard for open and interoperable online financial services and data interchange, across its entire ABM network.
"Our customer experience is paramount in everything we do at TD Canada Trust. HP and their consortium partners, Diebold, ACI, Phoenix and INTRIA, demonstrated their commitment to this operating principle as they transformed our ABM network," said Alexander Morley, vice president, ABM Services, TD Canada Trust. "With their assistance, TD Canada Trust now has one of the most advanced, most secure and most accessible ABM networks anywhere."
"This marks a significant milestone in the transformation of automated banking service delivery that is truly focused on providing a differentiated experience for TD's clients across the country," said Wally Hogan, vice president and managing director, Outsourcing Services, HP Canada.
HP has implemented innovative, multilayer security solutions for TD Bank, including:
- 3-tier key hierarchy of symmetric keys
- Active Directory
- Integrated public key infrastructure (PKI) for delivering symmetric keys for financial transactions
- Dynamic key regeneration, including RSA
- Software firewalls with integrated alerting to HP Change and Configuration Management Software
- Antivirus with integrated alerting to HP Change and Configuration Management Software
- Secure software signing and encrypted delivery based on TD Bank's PKI and HP Change and Configuration Management Software
- IFX ABM message monitoring for management
- Alerting and reporting on real-time financial transactions and ABM cash levels
Project rojeroject milestones
- HP and TD Bank ABM transformation agreement announced in July 2004.
- Project architecture and parameters outlined with consortium delivery partners, led by HP, including:
- Diebold, Incorporated, which is providing ABM hardware along with first and second line maintenance services. Diebold is also providing asset management and software engineering support services.
- ACI Worldwide, which is providing the core switching solution, application development and maintenance services.
- Phoenix Interactive, which is providing ABM application middleware and application development services.
- INTRIA, which is providing business process outsourcing, including cash management and forecasting services.
- Group 4 Securicor, which provides cash services to TD Bank, including cash transportation, ABM consumables management and deposit pick-up.
- New, single configuration terminal design completed and operating system migrated from IBM OS/2 to Microsoft Windows XP.
- Application development and integration performed with TD Bank legacy IT systems, including production simulation and testing, which was critical to meet later dates for certification and pilot readiness.
- Device drivers ported from proprietary IBM OS/390 to HP NonStop infrastructure, providing mainframe-class performance and an industry standard architecture.
- Physical hardware rolled out, including the replacement of more than 2,500 ABMs across Canada within a 10-month period.
- The first of TD Bank's new ABMs went live in June, 2006, using an on-premise HP NonStop platform, featuring the IFX standard messaging protocol.
- An environment that is ready for today's security threats and positioned for tomorrow's challenges.
- Cost of ownership is reduced through automation, including secure remote software installation, remote security updates for software firewalls and antivirus, and instant security profile changes through Active Directory.
- Remote key transport eliminates the manual delivery and management of ABM security keys.
- Open standards, such as IFX, that are not proprietary to an ABM hardware vendor allow for greater flexibility to deploy new functionality.
- Collaborative approach provides economies of scale, helping TD Bank to minimize the cost of maintaining, updating and ensuring 24x7 availability of its ABM network.
- Cost-effectiveness of end-to-end ABM delivery channel allows TD Bank to offer its customers continued price-performance advantages over its competitors.
- "Always-on" network provides the highest degree of system reliability, availability and speed.
- Built-in scalability enables new services such as smart cards to be made available as they come on-stream.
- Incorporation of personalized content via intuitive user interface enhances overall customer experience.
- Solution encompasses new ABM banking standards for compliance and supports TD Bank's adherence to regulated security and accessibility standards.
- Overall flexibility assists TD Bank in capitalizing on new market opportunities.