IPC launches second generation customer portal

Source: IPC

IPC announced today the launch of its second generation Portal, a secure, web-based tool that provides IPC clients with on-demand access to critical trading systems and network services.

From the Portal, IPC customers have access to IPC systems, services and support, including enhanced functionality such as quote generation, order placement and line status monitoring via an intuitive user interface. The Portal allows customers to reach IPC from anywhere, at any time. IPC is a leading provider of mission-critical communications solutions to global enterprises, serving the world's leading financial services institutions in more than 40 countries.

IPC's new Portal is the most advanced on the market and supports both Trading Systems and Network Services users. New features and functions allow users to:
  • Place and manage quotes and orders
  • View and manage circuit inventory and capacity
  • Manage, monitor and analyze costs
  • Enter and track trouble tickets and receive status alerts via email
  • Monitor system health and proactively command all aspects of the communications environment
  • Customize user views to control security


"KBW uses IPC trading systems and network services throughout our ten locations, and we've always relied on the customer Portal to help manage all of the day-to-day communications," says Eric Barteldt, VP Communications, Keefe, Bruyette & Woods and an IPC client. "As demanding 'power users,' we were already happy with the existing Portal. Many of the new features, specifically those in the service area, will save us time while automatically keeping us informed of important service issues. This helps us to manage our trading floor operations more effectively. We appreciate that IPC strives to continually improve its client offerings while at the same time delivering the utmost in customer service."

Lance Boxer, CEO of IPC, says, "The IPC Portal changes the way our customers work with our company. It empowers customers to take control of their trading floor operations. Imagine being able to get a quote, place an order and have service installed within two hours -- any time day or night. We use this same technology to manage our internal workflow, so it made sense to extend these tools out and put them directly into the hands of our customers. This logical extension of technology and global operations further demonstrates our commitment to customer service."

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