20 October 2017
Register now

Syntellect signs East Coast bank to voice software

21 January 2004  |  1208 views  |  0

Syntellect Inc., a division of Enghouse Systems Limited (TSX: ESL) and a global leader in speech-enabled, self-service software solutions, today announced that a major regional bank has selected Syntellect's Vista technology to power customer self-service solutions for its two call centres.

The order, valued at approximately $500,000, represents the Bank's desire to incorporate open standards technology as well as leverage its staff of Java(R) developers.

As the result of a recent acquisition, this leading East Coast bank needed to consolidate existing but disparate IVR systems at its various call center locations, as well as replace some of its aging proprietary systems.

The Bank required a standards-based solution that would leverage its experienced staff of Java(R) developers to create and deploy self-service applications on the selected platform, as well as support future self-service initiatives. After a careful review of its current systems, a decision was made to update all existing IVR systems with Syntellect's Vista platform.

The Bank's decision was based on Vista's open, standards-based, Java(R) and VoiceXML technology; the availability of a bundled, easy-to-use application development tool -- VistaGen(R) -- and a robust set of self-service functionalities; as well as Syntellect's comprehensive maintenance and support offering. The Bank's IVR system, consisting of over 500 ports, will guide self-service transactions for all of the Bank's customers.

"This Bank is a prime example of how enterprises are increasingly seeing the value of open standards technology, as well as the advantages of flexible technologies like Vista that support self sufficiency," said Steve Dodenhoff, president, Syntellect. "We are pleased that this financial services institution, one of the foremost in the region, chose Syntellect to help them in achieving their customer service goals.

Comments: (0)

Comment on this story (membership required)

Related blogs

Create a blog about this story (membership required)
visit www.vasco.comRegister nowvisit www.fivedegrees.nl

Top topics

Most viewed Most shared
Ripple looks to drive bank adoption with $300m XRP rebate programmeRipple looks to drive bank adoption with $...
16095 views comments | 12 tweets | 4 linkedin
satelliteGates Foundation backs Ripple collaboratio...
8347 views comments | 13 tweets | 10 linkedin
HSBC partners Bud for open banking trialHSBC partners Bud for open banking trial
8014 views comments | 21 tweets | 26 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
7325 views comments | 9 tweets | 17 linkedin
Sibos 2017: API or the highwaySibos 2017: API or the highway
6672 views comments | 10 tweets | 21 linkedin

Featured job

Competitive base, double ote, benefits
London, UK

Find your next job