Syntellect Inc., a division of Enghouse Systems Limited (TSX: ESL) and a global leader in speech-enabled, self-service software solutions, today announced that a major regional bank has selected Syntellect's Vista technology to power customer self-service solutions for its two call centres.
The order, valued at approximately $500,000, represents the Bank's desire to incorporate open standards technology as well as leverage its staff of Java(R) developers.
As the result of a recent acquisition, this leading East Coast bank needed to consolidate existing but disparate IVR systems at its various call center locations, as well as replace some of its aging proprietary systems.
The Bank required a standards-based solution that would leverage its experienced staff of Java(R) developers to create and deploy self-service applications on the selected platform, as well as support future self-service initiatives. After a careful review of its current systems, a decision was made to update all existing IVR systems with Syntellect's Vista platform.
The Bank's decision was based on Vista's open, standards-based, Java(R) and VoiceXML technology; the availability of a bundled, easy-to-use application development tool -- VistaGen(R) -- and a robust set of self-service functionalities; as well as Syntellect's comprehensive maintenance and support offering. The Bank's IVR system, consisting of over 500 ports, will guide self-service transactions for all of the Bank's customers.
"This Bank is a prime example of how enterprises are increasingly seeing the value of open standards technology, as well as the advantages of flexible technologies like Vista that support self sufficiency," said Steve Dodenhoff, president, Syntellect. "We are pleased that this financial services institution, one of the foremost in the region, chose Syntellect to help them in achieving their customer service goals.