Perot Systems Corporation (NYSE: PER) and MBF, Australia's largest privately owned and managed private health insurer, today announced the successful conversion of MBF's 1.72 million customers to Payer PERADIGM, Perot Systems' leading core administrative system.
Customer service consultants at MBF's network of 68 member centers are now using Payer PERADIGM following completion of its national rollout to MBF's operations in all of Australia's states and territories.
"MBF is following a strategy of growth and diversification, and we recognized early on that advanced technology to support our core private health insurance business would be a prerequisite for success," said Helen Longland, general manager, MBF Business Transformation. "The replacement of our 25-year-old legacy system represented MBF's biggest ever investment in new technology. We now have a system that enhances customer service, streamlines claims processing, and provides agility and flexibility for timely delivery of new products in Australia's highly competitive health insurance market. "
Perot Systems was the first to offer payers a core administrative system that combined the power of services oriented architecture with new Web-based services to help health plans become more efficient and consumer-centric. Perot Systems continues to extend the capabilities of Payer PERADIGM to support U.S.-based public health plans from Medicaid and Medicare, including Part D prescription drug coverage, to a variety of private international and U.S.-based plans.
"Perot Systems provided strong support throughout the project and contributed significantly to its overall success. Their technology and expertise has had a positive impact on MBF's strategy to achieve operational excellence and efficiency," Longland continued.
Perot Systems has worked with MBF since 2003, and the two companies began nearly 18 months ago on the transition of the MBF customer base to the Payer PERADIGM system. The conversion, involving 1.72 million people for whom MBF provides private health funding, was completed in early October 2006.
"From the beginning, our goal has been to help MBF better connect with, and provide service to, its customers," said Jim Mapes, Payer Solutions group leader and PERADIGM Payer Software CEO. "With Payer PERADIGM, MBF now has the scale and flexibility to serve its diverse members. We are delighted that MBF is benefiting from the services oriented architecture of the Payer PERADIGM technology platform, and are pleased to be a part of this important and historic success."