Standard Bank Group, a leading international banking group and CR2, a global provider of multi-channel banking software solutions, today announced the signing of an enterprise agreement for the deployment of CR2's BankWorld integrated channel banking solution.
Standard Bank has selected CR2's market-leading BankWorld solution to manage its ATM, Internet and mobile phone banking channels for the bank's operations throughout Africa, other than South Africa.
Standard Bank has been a CR2 client for 12 years, providing ATM and international debit card services to its customers across Africa. The implementation of BankWorld throughout Africa will enable the bank to deliver vastly improved services to its customers through its ATM network, as well as provide a platform to integrate the delivery of products and services through its Internet and mobile phone banking channels.
"Our migration from CR2's Sparrow platform into BankWorld is a great evolutionary step for us," says Dr. Alewyn Burger, Standard Bank's Chief Operations Officer. "The service from CR2 has been excellent, the functionality is good and the current infrastructure has been very reliable so, when it came to deciding on our next-generation partner and platform it was an easy decision."
Traditionally, ATMs have provided customers with direct access to their accounts and a limited range of services. CR2's BankWorld solution allows banks to significantly extend the services they offer, using this established and trusted channel. BankWorld gives banks the freedom to define their own transactions, extending the range and type of services available at the ATM. It also allows banks to offer additional services and brand each ATM by market segment or ATM location.
"Standard Bank is one of the biggest banks in its target markets and the 108th largest commercial bank globally. It is known for its innovation and leadership style," said Martin Dolan, Chief Executive Officer of CR2. "We are delighted to extend our relationship with the bank as it continues to maintain a position of leadership in banking in Africa and other emerging markets. This exciting project provides a platform for the bank to further consolidate its market leadership status by deploying the latest multi-channel technology."
Standard Bank will benefit through the delivery of consistently high quality technology-enabled services to their customers through all channels while reducing their operating costs and will enable the bank to rapidly design, develop and deploy new products and services across all channels to meet the changing needs of its customers.