Boeing Employees Credit Union deploys Talisma Knowledgebase

Source: Talisma Knowledgebase

Talisma Corporation, the market leader in enterprise Customer Interaction Management (CIM) solutions, today announced that BECU (Boeing Employees Credit Union), one of U.S.A's largest credit unions, has deployed Talisma's award-winning knowledge base solution to improve member services to more than 445,000 members.

Prior to deploying Talisma Knowledgebase, BECU was using an in-house system to manage the organisation's data. By leveraging Talisma's solution, BECU will improve employee access of internal product and process information by creating an effective Web self-service solution for more than 400 member consultants.

"Our stagnant data was limiting our consultants' ability to effectively serve our members," said Marc Healy, Director of Member Solutions, BECU. "For years we've worked hard to manage our information effectively, and after seeing Talisma's solution and expertise, we knew that we had the opportunity to take a big step forward. BECU is very excited to be working with Talisma to improve our service to our members."

Talisma Knowledgebase streamlines the entire documentation process for companies to share information with employees, customers and partners. The flexible, self-learning knowledge base captures and presents current, relevant information to customers in a Web self-service mode, and to agents through a flexible portal within a single screen agent interface.

BECU has already realised a rapid Return On Investment (ROI) as Talisma Knowledgebase was delivered ahead of schedule and within budget. In addition, BECU consultants have benefited from Talisma's knowledge base best practices to provide top-notch service to its members.

"We're seeing a trend in the number of financial institutions that are implementing knowledge base solutions to improve customer service," said Dan Vetras, President & CEO, Talisma. "Talisma is pleased to be working with one of the nation's top credit unions and helping them to deliver an exceptional customer experience to its members. BECU's Talisma Knowledgebase deployment is further validation that both organisations are leaders in their respective industries."

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