Source: Community Banking Systems
Community Banking Systems (CBS), a provider of check imaging products and services for community financial institutions, was selected by Western Commerce Bank to implement its suite of check imaging solutions.
The Carlsbad, N.M.-based bank uses CBS's document imaging, Check 21 and remote capture system to eliminate costs associated with manual shipment of paper transactions and courier services through electronic image exchange with the Federal Reserve.
According to Western Commerce Bank officials, the bank chose CBS primarily for its low cost benefits. The system integrated seamlessly with the bank's existing equipment and allowed the flexibility to work with other components, reducing the cost of the initial investment. In addition, bank officials appreciated the cooperative effort set forth by CBS to stay involved with the Federal Reserve on various electronic initiatives. CBS' imaging suite enables Western Commerce bank to increase overall operational efficiencies through the ability to transmit outgoing image cash letters directly to the Federal Reserve.
"Check imaging has provided us the opportunity to improve our service and the leverage to increase our profitability," said Debbie Kimbley, cashier and senior vice president of Western Commerce Bank. "The staff at CBS have high-level expertise, and we immediately felt comfortable with them because of their superior support on any issue. The imaging suite has resulted in cost savings from the day we implemented and continues to increase our efficiency despite our growing business."
"Community banking institutions have the power to dramatically reduce operating expenses through use of imaging technology," said Sean Pennock, president of Community Banking Systems. "Western Commerce Bank is an excellent example of how our focus on the technological advancements in imaging can benefit a bank on all levels, from their bottom line to increasing customer satisfaction."