Diebold to provide service and maintenance for Source Technologies kiosks

Source: Diebold

Diebold, Incorporated (NYSE: DBD) and Source Technologies have entered into a preferred-provider relationship for kiosk service and maintenance. The relationship will extend the reach of Diebold Premier Services and provide Source Technologies customers with simplified kiosk maintenance and support.

Diebold will leverage its extensive automated teller machine (ATM) service and maintenance expertise to provide Source Technologies customers with preventive maintenance, break-fix services (onsite or depot), service parts logistics, inventory management, implementation, program management, ongoing support, training, outsourcing and customer service desk support. Source Technologies is a leading provider of transactional kiosks to retailers, utilities, telecommunications companies and financial institutions.

"Our new partnership with Diebold will provide our clients with a single point of contact for world-class kiosk maintenance and support," said Bill Lynch, vice president of Self-Service Solutions for Source Technologies. "Our standardized design makes the Concourse line of kiosks more cost-effective to maintain and a better long-term investment. Diebold’s reputation for providing high-quality service will provide even greater value to clients choosing Concourse transactional kiosks."

Diebold is the world’s leading provider of ATM service. In 2005, service accounted for more than half of the company’s revenue.

"Since introducing our first ATM more than three decades ago, Diebold has been a premier provider of ATM service around the globe," said Chuck Ducey, senior vice president of global development and service at Diebold. "We believe this expertise transfers well into the kiosk marketplace. We are looking forward to collaborating with Source Technologies to help its customers improve efficiencies and reduce costs when it comes to operating and maintaining kiosks."

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