Source: Verint Systems
Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for security and business intelligence, today announced that Answer Financial has selected ULTRA and its Analytics suite to optimize its sales processes and enhance customer service.
ULTRA will provide Answer Financial with the insight required to increase sales conversion rates and enhance the effectiveness of its customer support programs.
Answer Financial Inc. is a leading provider of online insurance and financial services products from more than 400 top-rated national providers offering competitive auto, home, life and health insurance and specialty insurance products to more than 13 million consumers via its award-winning online site, employer and affiliate programs and 2 US-based call centers. Answer Financial is committed to helping people become smarter shoppers of insurance and they provide a comprehensive range of services designed to simplify the insurance-buying process and assist consumers in making informed decisions.
Answer Financial is deploying ULTRA to ensure that the needs of individual customers are better understood and then matched with the most appropriate programs and policies. Says Joe Orr, senior vice president of Product Development of Answer Financial, "Consumers are overwhelmed by the multitude of insurance options available to them and it is our job to recommend the best policy to fit their specific needs." Orr continues, "Verint's ULTRA solution will provide the actionable intelligence we need to scale our sales processes more efficiently while ensuring the best possible experience for our customers."
ULTRA Analytics goes beyond traditional performance management and workforce optimization tools, enabling businesses to understand not only what is happening in their operations, but to also identify the underlying causes. ULTRA Analytics provides actionable intelligence on a wide array of customer-centric enterprise and back office programs and processes that provide the foundation for quality service and support.
"Verint is pleased to provide Answer Financial with actionable intelligence to develop the innovative sales strategies they need to grow their business," said Dan Bodner, CEO of Verint Systems Inc. "Our ULTRA solution is designed to help enterprises like Answer Financial maximize the value of every customer contact and enhance the effectiveness of their customer-focused initiatives."