Banco Comercial de Macau signs for Fiserv's core banking, CRM technology

Source: Fiserv

Fiserv CBS Worldwide, unit of Fiserv Inc. (Nasdaq: FISV), announced today that Banco Comercial de Macau (BCM), a subsidiary of Dah Sing Banking Group Ltd., has signed a license agreement for Fiserv's core banking, teller services and customer relationship solutions to support its growing retail banking business.

Dah Sing and BCM cited their positive experience with Fiserv, as well as Fiserv?s aptitude for enabling banks to focus on business expansion as key drivers in their decision.

"Dah Sing's reputation for being one of the world's most progressive and innovative financial services groups is what makes this partnership so rewarding," said James Fisher, managing director of Fiserv ASPAC and senior vice president at Fiserv CBS Worldwide. "Working with BCM in particular gives us an opportunity to apply the potential of our software as we assist BCM in reinforcing their sound foundation, dynamism, capability and commitment to serve the people of Macau. It also presents opportunities for Fiserv and Dah Sing to integrate Fiserv solutions in other Dah Sing financial subsidiaries in the future."

BCM has built its business around a variety of segments that serve their customers' different needs. The most recently established segment, TeleBCM, offers the most comprehensive phone banking service to ever exist in Macau. Fiserv solutions will enable BCM to increase its personal attention to their customers through segments such as TeleBCM, with systems that enable front office personnel to focus on customer needs while improving cross sale opportunities and driving profits to the bottom line.

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