Source: Verint Systems
Verint Systems Inc. (NASDAQ:VRNT), a leading provider of analytic software-based solutions for security and business intelligence, today announced that Conseco, Inc. (NYSE:CNO), a premier provider of insurance products, has deployed Verint's Opus solution to enhance operational performance across three business units, including its call center operations, policy holder services and medical management divisions.
Headquartered in suburban Indianapolis, Indiana, Conseco provides a wide variety of insurance and financial solutions for more than 4 million customers including Medicare supplement, long-term care, cancer, heart/stroke and accident policies as well as annuities and life insurance products.
Verint's Opus solution will help Conseco improve operational performance by identifying the root causes of service performance issues and continually monitoring the effectiveness of their operations. Peggy Hutchinson, SVP of Policyholder Services for Conseco Insurance Group said, "Verint's Opus Solution has provided us actionable intelligence that is used by line staff, middle management, and senior leadership to evaluate our daily operations and project our strategic resource needs."
Verint's Opus operational performance management solution includes sophisticated performance analytics that integrate and analyze data from a variety of systems across the enterprise, including customer and operational databases such as CRM and ERP, and presents this data in an executive dashboard to help management identify areas of improvement and drive operational performance. The Opus Suite dashboard delivers business process, compliance and operational performance intelligence directly to executives and alerts them when performance in key areas drops below acceptable levels. Executives can then drill down by department, team, or individual to determine the root cause of the unacceptable performance levels.
"Increasingly, organizations like Conseco are seeking actionable intelligence that provides an enterprise view of performance across all their customer touch points," said Dan Bodner, President and CEO of Verint. "Our Opus solution helps these organizations understand and improve their operational performance from the front to the back office."