Aon plc (NYSE: AON), a leading global professional services firm, today announced the launch of Aon Claims Copilot, a single, integrated digital platform designed to enhance client outcomes through advanced analytics, automation and globally consistent claims management and the specialized expertise of Aon’s claims advocates.
Aon Claims Copilot reflects the firm’s commitment to delivering outstanding claims services to clients when it matters most. The new platform supports every stage of the claim’s lifecycle - from advocacy and negotiation to analytics and resolution. It’s AI-driven capabilities enable global consistency, data-led performance evaluation, and tailored insight to support each client’s risk and capital strategy. Clients are equipped with access to claims analytics, while colleagues benefit from advanced digital tools to deliver faster, more effective claims outcomes.
“Aon Claims Copilot represents a major step forward in Aon’s commitment to deliver better information, advice and solutions to clients through technology,” said Joe Peiser, CEO of Commercial Risk at Aon. “It empowers our professionals to turn insight into action, helping clients achieve faster claims resolution, maximize recoveries, and make better informed risk and coverage decisions.”
The platform will debut in Germany in November 2025, followed by an accelerated deployment phased across the rest of the world throughout 2026 and 2027.
Aon Claims Copilot enhances how Aon’s 1,800-strong team of Claims professionals - operating in more than 50 countries - deliver proactive advocacy and technical expertise across 20+ product lines. Its capabilities include:
Analytics & Risk Insights: Real-time dashboards and analytics provide visibility into claims trends, portfolio performance, and carrier responsiveness.
Carrier Performance Evaluation: enables data driven feedback on claim closure efficiency and outcomes.
Client transparency: clients can securely track claim progress and status through a dedicated portal.
Process optimization: Automates claim intake and documentation to improve speed and accuracy.
“Expert advocacy combined with AI-driven analytics gives our clients superior visibility and control over their claims,” said Mona Barnes, Global Chief Claims Officer for Commercial Risk at Aon. “Aon Claims Copilot empowers our teams, amplifying their expertise and maximizing claim payouts. It also creates a powerful feedback loop with our brokers, ensuring we place business with carriers that consistently deliver the best results.”
Aon Claims Copilot also equips professionals with tools to prepare and present complex claims, help clients maximize recoveries and reduce the lifecycle of a claim. It supports the firm’s broader goal of providing distinct claims-related services that strengthen clients’ overall risk mitigation strategies.
The launch of Aon Claims Copilot follows Aon’s recent technology innovations including AI-powered Aon Broker Copilot and the firm’s Risk Analyzers, underscoring the firm’s continued investment in technology that enhances decision-making and resilience in an increasingly volatile world.