Abbyy, a multinational company specializing in artificial intelligence, and IBM, one of the world's leading providers of hybrid cloud and AI, today announced the strengthening of their strategic partnership aimed at transforming the KYC (Know Your Customer) process within large enterprises.
This solution combines IBM watsonx.ai Orchestrate intelligent agents with ABBYY's document AI and ABBYY Timeline, its cloud-based process intelligence platform. It automates and orchestrates the entire KYC workflow, from document collection and analysis to ongoing compliance monitoring.
A new standard for KYC automation
In this partnership, IBM provides workflow orchestration. Watsonx.ai Orchestrate automatically validates extracted data, manages follow-ups and escalations, and integrates checks directly into internal compliance systems. This approach ensures proactive risk monitoring and automatically triggers corrective actions when necessary.
For its part, ABBYY brings its expertise in document AI and process intelligence, ensuring the extraction and structuring of data from complex and varied documents, even those that are poorly scanned or come from international formats. The solution also enables continuous monitoring of the workflow to anticipate delays or compliance issues.
Together, IBM and ABBYY enable financial institutions and insurance companies to process large volumes of documents quickly and reliably, while ensuring complete traceability, integrated regulatory compliance, and optimal audit readiness.
Strategic benefits include:
• Intelligent end-to-end orchestration, from data capture to decision execution.
• Real-time risk visibility with ABBYY's process intelligence platform, which detects bottlenecks, compliance gaps, and exceptions.
• Integrated compliance and full auditability at every stage.
• Scalability to accommodate growing onboarding volumes.
• Reduced manual intervention, optimized operational costs, and increased customer satisfaction.
For example, in the insurance industry, an international company automatically processes identity documents using ABBYY, validates information via IBM orchestration agents, and monitors the workflow with ABBYY's process intelligence platform. In the event of a missing document or risk signal, the system notifies the customer and resumes the workflow once the issue is resolved, ensuring compliance and auditability.
“Together, ABBYY and IBM offer a new gold standard for KYC automation—built for regulated industries where trust, transparency and agility are non-negotiable. From initial document intake to ongoing risk monitoring, this integration empowers compliance teams to shift from reactive to proactive—without adding complexity,” said Dr. Marlene Wolfgruber, Document AI lead at ABBYY.