Well-known for its pioneering use of technology to deliver superior service, Bank of Oklahoma has committed to use the Pegasystems SmartAdjust framework to automate the complex activities necessary to resolve payments exceptions.

"We are proud of our leadership in delivering superior customer service through the use of market-leading technology," said Tiffany Hemmert, Operations Manager, Bank of Oklahoma. "With Pegasystems, we have a strong foundation on which to continue to enhance customer relationships, maintain best practices and support our employees."

Operational exceptions can require sophisticated interaction among people, systems, data and policies. Pegasystems Business Process Management (BPM) solution allows for intelligent automation, including the ability to share common policies and procedures across departments, while specializing as needed. SmartAdjust provides financial institutions the opportunity to automate the decision-making and work processing involved in exceptions management, including data and image retrieval, work routing and queuing, case management and more.

Robert Spencer, Managing Director, North American Sales, Pegasystems, said, "SmartBPM and SmartAdjust are powerful allies for banks. With SmartBPM, we uniquely integrate business rules and policies, offering an intelligent platform to manage the complexity of decisions and processes, and with the SmartAdjust solution framework, we provide pre-built foundational elements to accelerate time-to-market."