Solidgate—a leading payment processing platform that offers orchestration and acquiring capabilities for over 150 currencies and payment methods—has today announced the launch of its cutting-edge AI Dispute Representment solution.
The tool, designed to automate the dispute management process and significantly increase win rates, enables merchants to protect their revenue and optimize operations.
Global payment fraud is projected to hit $400 billion over the next decade, according to McKinsey. Compounded by a significant rise in first-party fraud—which accounts for up to 70% of incidents—fraud prevention presents a financial challenge for merchants that must cover losses from reversed payments and additional fees from acquiring banks and payment providers. A lack of industry response standardization and limited automation options only increase manual workloads and inefficiencies, highlighting the urgent need for automated fraud prevention and dispute management solutions.
Solidgate’s AI Dispute Representment solution offers an automated, self-service alternative that removes complexity from the dispute management process. Powered by AI-driven insights, it addresses the operational burden of dispute handling while boosting win rates, enabling businesses to minimize losses with significantly less manual effort.
Key features of Solidgate’s AI Dispute Representment solution include:
• AI-powered insights: Advanced algorithms monitor and analyze disputes, assess win probabilities, and offer strategic recommendations to help merchants focus on high-potential cases, saving time and reducing costs.
• AI-optimized evidence: Solidgate’s AI challenges each dispute with compelling, optimized evidence, boosting win rates and minimizing lost revenue.
• No-code integration: Available via Solidgate HUB or API following onboarding, offering a streamlined and simplified integration process.
• Standardized dispute handling: Solidgate provides a consistent dispute-handling approach across all banks and payment service providers, eliminating guideline inconsistencies and enabling business growth.
• Dispute handling cost cutting: Automated workflows and optimized compelling evidence data gathering allows to minimize manual efforts and decrease them to minimum, allowing to significantly cut operational costs on dispute management.
“Fraud and dispute handling are a critical challenge for digital merchants. Even with a high win rate, fraud prevention costs time and resources that businesses can’t get back. This is often accepted as a cost of doing business in the digital age. However, as fraud rates skyrocket, the issue urgently needs addressing," said Yuri Alekseev, CEO of Solidgate. “Solidgate’s AI Dispute Representment solution is designed to streamline the process, helping to reduce costs and increase revenue retention. By putting AI at the core of dispute management, Solidgate takes on the operational burden so businesses can focus on what matters most—growth."