24 March 2018

CompuCredit expands Pegasystems' BPM software contract

10 July 2006  |  1556 views  |  0 Source: Pegasystems

Pegasystems (Nasdaq: PEGA), the leader in unified process and rules technology, today announced CompuCredit Corporation (Nasdaq: CCRT), a leading specialty finance company and 15th largest U.S. credit card issuer, has expanded its relationship with Pegasystems.

CompuCredit has committed to use Pegasystems Business Process Management (BPM) solution for its call center network covering 1000 seats, and includes an investment in Pegasystems' next generation SmartBPM suite.

John DeMonica, Sr. Vice President of Operations, CompuCredit commented, "Pegasystems enables us to meet our objective of delivering exceptional service to our customers in a cost-effective way."

Robert Spencer, Managing Director, North American Sales, Pegasystems, said, "CompuCredit needed a deployment to support their customer service footprint. Pegasystems SmartBPM offers a single system, using a unified set of rules and processes, to ensure service quality and efficiency across multiple contact centers."

Traditional Customer Relationship Management (CRM) solutions can inundate service representatives with data; however, they can lack the service delivery necessary for building customer loyalty and increasing market share. Financial service organizations in particular face increasing complexity with the desire to provide more personalized service levels across diversified channels and geographies, the responsibility to adhere to changing regulations, the opportunity to expand customer offerings and the challenge of integrating acquired companies. Pegasystems' SmartBPM Suite and Customer Process Manager Framework gives organizations the tools they need to reuse common processes and policies across the organizations while specializing those that differ for each product, geography, customer or channel.

Comments: (0)

Comment on this story (membership required)

Related company news


Related blogs

Create a blog about this story (membership required)
Visit www.vasco.comVisit www.nextgenbanking.co.uk

Top topics

Most viewed Most shared
hands typing furiouslyBitcoin at 50,000 USD?
14855 views 0 | 8 tweets | 5 linkedin
BBVA tests 'invisible payments' technology at inhouse cafeBBVA tests 'invisible payments' technology...
12338 views comments | 16 tweets | 35 linkedin
RBS hatches plan to create digital challenger bankRBS hatches plan to create digital challen...
11974 views comments | 12 tweets | 23 linkedin
Barclays partners seven watch brands for contactless timepiecesBarclays partners seven watch brands for c...
10787 views comments | 14 tweets | 32 linkedin
Germany's N26 readies for US launch with EUR110 million capital injection led by Allianz and TenCentGermany's N26 readies for US launch with E...
8854 views comments | 15 tweets | 11 linkedin

Featured job

Basic c.£90K OTE c.£180K plus full benefits pac...
London based

Find your next job