As part of its commitment to proactive protection of automated teller machine (ATM) networks, Diebold, Incorporated (NYSE:DBD) has developed the industry's first electronic system for notifying financial institutions about Microsoft software updates for Windows-based networks.
Diebold's Software Update Notification System allows financial institutions to streamline channel management and update security features by pre-qualifying each update through Diebold-specific testing and use recommendations.
The Software Update Notification System is an enhancement to Diebold's innovative software solutions and another in a long list of exclusive security features that make Diebold ATMs among the safest in the industry. On the second Tuesday of each month, when Microsoft releases new software updates for its Windows platform, Diebold engineers go to work. Diebold assesses each update for applicability to Diebold terminal software operation and, if applicable, tests updates to ensure proper operation within Diebold software applications.
For financial institutions, the Software Update Notification System minimizes the stress of keeping up-to-date with Microsoft-issued updates for their ATMs. Sandra Jones, card services director for MAX Federal Credit Union (MAX FCU) in Montgomery, Ala., said one of the primary benefits of the system is that the information is pushed down in a timely and efficient manner.
"The Software Update Notification System is important to MAX because it helps ensure our ATMs are as up-to-date as possible and that they have the security updates we need to help prevent fraud and attacks," Jones said.
Software updates are posted to Diebold Customer Internet Support (DCIS), a secure Web portal where financial institutions can view all available and Diebold-tested updates. Once an update is posted to the site, Diebold will test it and provide further information regarding applicability and user deployment to appropriate systems.
Jones said that with more than 107,000 members among the credit union's 12 branches, mitigating risk within the MAX FCU ATM fleet is vital, especially as the institution increases its technical capacity.
"When MAX moved from the OS/2 operating system to the advanced technology of Windows, we quickly realized that the system required closer management than our previous systems," Jones said. "With built-in management tools, the Diebold Software Update Notification System allows us to better manage network maintenance."
On the DCIS Web site, customers can register and create custom profiles that identify their particular needs, as well as the type of Windows-based ATM networks their financial institutions are running. The profile works to sort through available updates, and it notifies customers only of updates required for their selected Diebold ATM operating system. Financial institutions can log on to view updates, or they can opt to receive e-mail notification when updates are posted.
The Diebold Software Update Notification System lists detailed descriptions and reviews for each Microsoft update and offers direct links to download sites. Customers can also link directly to Microsoft bulletins and access tracking features to monitor the activities of their financial institutions. Customers can assign a site administrator and also have the option to add up to four additional users, providing streamlined integration for any financial institution.