/retail banking

News and resources on retail banking, consumer finance and reinventing customer experience in finance.

3Rivers Federal Credit Union implements MeridianLink tech

Source: MeridianLink

MeridianLink, Inc. (NYSE: MLNK), a leading provider of modern software platforms for financial institutions and consumer reporting agencies, today announced 3Rivers Federal Credit Union (3Rivers FCU) successfully implemented MeridianLink Access and MeridianLink Opening to streamline its lending and account opening processes.

These offerings are part of MeridianLink® One, the Company’s multi-product platform that helps banks and credit unions advance their digital progression and accelerate growth.

“Prior to working with MeridianLink, we found it challenging to get complete applicant information through our existing application portals, leading to longer processing times. However, with the adoption of the MeridianLink platform, we quickly optimized our processes, which led to an increased number of completed applications and loan conversions,” said Logan Amstutz, share manager at 3Rivers FCU. “We were able to cut down loan application times from two days to around two hours, improving our member experience, freeing up valuable time for our team to better serve more members, which is our ultimate goal.”

Using MeridianLink’s highly configurable point-of-sale solution for account opening and loan origination, MeridianLink® Access, the Fort Wayne, Indiana-based credit union can now customize workflows so its employees can spend more time directly supporting and creating personalized solutions for members. In addition, MeridianLink® Opening allowed the credit union to offer multiple products within the same application, enabling members to easily opt in to additional offers. This has not only improved efficiencies for members and credit union employees but also created growth opportunities through increased product adoption.

“We’re proud to be part of the digital progression of 3Rivers FCU, and seeing how their investment in MeridianLink One has helped them improve the entire member experience is incredibly rewarding,” said Devesh Khare, chief product officer at MeridianLink. “It’s an honor to be their trusted technology partner, and we are pleased to help our customers offer more tailored and efficient application processes, customized workflows, and streamlined account opening. We love to assist our customers to provide award-winning digital experiences that fuel growth and deepen member and customer relationships, lifting the consumer experience and improving the industry as a whole.” 

Comments: (0)