Nice Systems reports VoIP contract extension with Scandinavian bank

Source: Nice Systems

NICE Systems (Nasdaq:NICE), the global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today announced that one of Scandinavia's largest banks, has decided to expand its implementation of NICE's VoIP solution for centralizing its recordings from branches all over Europe by placing a follow-on order for additional channels for a total of 1500.

Total ordered from bank is at 7-digits, received together with NICE's strategic partner, IBM, and channel partner TM Group, constitutes an enhancement to Nortel's newly released, next generation VoIP environment based on the Duplicate Media Stream over IP (DMS-IP) technology.

NICE's next generation active VoIP recording for DMS-IP is fully integrated with Nortel's architecture. This latest development is part of NICE's VoIP strategy to provide the power of Insight from Interactions anywhere, anytime, in any configuration, with the highest levels of scalability and efficiency.

The bank will benefit from NICE's unified approach to VoIP recording, unique redundancy for unmatched resilience, and the most advanced applications for enhanced liability and risk management. The bank will be able to expand these advanced capabilities to all branches and remote locations with high reliability and low total cost of ownership. NICE will enable the bank with enterprise connectivity and mobility to improve overall business performance. The result is increased productivity, seamless business continuity, mission-critical reliability and IT investment protection.

NICE's market leading VoIP recording solutions are an integral part of the company's unified product architecture and suite of solutions. This enables a smooth migration to VoIP that is transparent to the user, providing true investment protection. NICE offers hybrid solutions that cover the entire spectrum of customer interactions management, combining traditional and VoIP, liability and quality monitoring for contact centers, as well as trading floors and back offices of financial institutions. NICE offers software-only VoIP solutions that are certified by the world's leading VoIP switch vendors, addressing small-scale to large, multi-site high-end environments. NICE's market leadership is based on extensive experience in delivering field-proven, mission critical solutions that meet the stringent reliability requirements of multi-site, high-end customers, including the world's top-10 banks, thousands of financial institutions and contact centers, and most of the trading floors in the world.

"We are extremely pleased by this follow-on order by one of Scandinavia's largest financial institutions," said Zvi Baum, NICE President of Enterprise Interactions Solutions. "Our VoIP recording solution developed for the advanced Nortel environment is setting new standards for reliability, ease of administration and low cost of highly distributed call center environments. More and more customers are turning to NICE for their VoIP recording needs, as NICE is the premier choice for large-scale, mission-critical deployments."

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